|Camera Superstore.com has been providing sales, service, and been professionally designing CCTV surveillance camera systems since 1972. With a prestigious history of offering high-quality products, Camera Superstore.com provides exceptional customer service for Local, National and International Customers.|
3755 E. 34th St Suite #101-A
Tucson, AZ 85713
All cameras are sold without lenses unless otherwise stated by a CameraSuperStore Rep.
SHIPPING / HANDLING POLICY:
All shipping dates are approximate and are based upon current availability of products and prompt receipt of all necessary information. All complete orders received before 11:00 A.M. Mountain Standard Time (MST) will be shipped out on the same day depending on the availability of the product except for ground shipping which will be processed within 2-3 business days. Orders not shipped on the same day are usually shipped next day or as soon as the
products are available to us. The customer will be contacted through email and/or telephone for backorder items. Backorder items will be shipped out as soon as the product is available.
All deliveries are insured and guaranteed against loss, theft and damage. However, we will not be personally liable for any damage, loss, fault or expenses arising out of delays in shipment or other non-performance of this Agreement caused by or imposed by:
Strikes, fires, disasters, riots, Acts of God;
Acts of customer;
Governmental action; or
Any other cause or condition beyond Camera
Superstore's reasonable control
in the event of any such delay or non-performance.
We will ship all orders through the services provided by UPS:
UPS 3 Day Select,
UPS 2nd Day Air,
UPS Next Day Air
We do deliver on Saturday upon request. However, the order has to be done through phone to confirm the shipping fees and further details.
We will not be responsible for the delay in delivery by UPS service. In the event of a delay, the Customer Service Department will track the order with UPS. The accuracy of the address is the responsibility of the cardholder. We reserve the right to cancel any approved orders that have different billing information and shipping information.
Address corrections that are made while in transit or after delivery to a wrong address are expense to the cardholder credit card as we incur charges from UPS for this service.
Refused or undeliverable shipments will be subject to a 20% or $25.00, whichever greater, restocking fee, in addition to applicable shipping fees, insurance fees, and any losses incurred by us.
You are responsible for all other fees and/or charges inclusive but not limited to reroute fees, any customs, duties, sales, use, value added, excise, federal, state, local or other taxes, unless stated otherwise on the invoice.
Extra shipping charges may be applied to orders that include large size products such as monitors, complete camera systems, and UPS (uninterruptible power systems). Our Sales Department will contact you for further details if this is applicable. Product Part number or picture may be differ in some cases. CameraSuperStore.com is not responsible for typological mistakes.
All claims for shortage, manufacturers’ defects, shipment error, incompatibility, or incorrectly ordered merchandise must be made within ten (10) calendar days after the invoice date.
Please call to request a RMA (Return Merchandise Authorization) number. No returns will be accepted
without RMA number.
All other claims made after the 10th day but before the 30th day following the
Invoice date will be considered based upon the "time value" of the merchandise. We reserve the option to accept or reject non-defective returns.
Items from 'Back-Stock' (discontinued item with limited stock on hand) are final sales and non-returnable for credit. Items that are Bad Out Of The Box or otherwise defective will still be accepted for return if claim is made within the 10-day window.
A copy of the invoice must accompany all returns with a valid RMA number. You must return merchandise to seller within five (5) calendar days after the RMA is issued. If the merchandise is not returned within the authorized time period, the RMA will be canceled.
Merchandise must be packed securely and be returned to CameraSuperStore.com undamaged, and must include original packaging, manuals, warranty cards, documentation, and all other accessories. You will be solely responsible for paying all return freight costs and insurance. It is recommended that all returns be made via traceable carrier such as FedEx, UPS or Certified Mail as CameraSuperStore.com is not responsible for items that are
misdirected or lost in shipment. RMA numbers must be legibly listed on the outside of the carton. We do not accept any shipments without a valid RMA.
Merchandise is subject to testing before replacement will be issued. CameraSuperStore.com sends defective merchandise to the manufacturer which takes about 15 to 30 days in most cases to repair. As soon as we receive the repaired product, we will ship it out. We reserve the right to return to you any non-defective merchandise or any merchandise that does not match the invoice. You will be responsible for all related charges such as shipping, insurance, testing, and handling fee on this matter.
We reserve the option to require that defective merchandise returns be accompanied by a test report from an independent
laboratory in order to receive a refund, credit, or replacement on merchandise.
All credits will be issued within 15 business days once we confirm that this is the only solution to solve your return.
All returns are subject to twenty percent (20%) or $25, whichever greater, restocking fee or current market value at Camera
Superstore's discretion. All non-product related fees such as shipping, transaction, payment processing, and insurance are not refundable. Our liability shall be limited to the invoiced value of the merchandise or its replacement.
CameraSuperStore.com is not responsible for any typographical error on this website. CameraSuperStore.com reserves the right to cancel an order for merchandise that has been advertised in error, is unexpectedly out of stock, does not conform to specifications, or shipped in error.
All other companies, product or service names referenced in this Web site are used for identification purposes only and may be trademarks of their respective owners
Product descriptions posted on our product pages are generated from the manufacturers or our suppliers. Please note that actual products may differ slightly from picture. We are not responsible for typographical, pricing, product information, advertising or shipping errors. Advertised prices and available quantities are subject to
change without notice.
In no event shall we be responsible for incidental or consequential damages, including loss of use, income or profits, arising out of or in connection with this agreement including, without limitation, breach of
any obligation imposed on us hereunder or in connection herewith, even if we have been advised of the possibility of such damages.
In no event shall we be liable for any expenses incurred by the customer for any installation done by someone other than us.
Can't find what your looking for? Need pricing? Call
or Email email@example.com
Mon-Fri. 8:00am - 5:00pm MST